3/24/2023 0 Comments Key bank login![]() As I been told they will expedite the "review" process, and get back to me by the end of day. Spending hours on the phone on hold trying to reach a banking personnel to find out how did this happen. The fact that I, customer have to vigilantly monitor my bank account. Not a single notification or alert regarding fraudulent activity in my account. Coincidentally with my deposit cleared there was sufficient fund for the fraudulent check to clear.Īll this happened on Aug 1, today is August 3rd. Suddenly KeyBank decided to make my funds available 2 days earlier than schedule. I had just enough funds to cover payroll. Not a big deal off by 1 day.Īs I was checking my account yesterday (Aug 2), I noticed couple of paychecks cleared along with a fraudulent transaction, overdraft fee, the check that KeyBank had a hold on, the funds were supposed to be available in my account on the 3rd, suddenly was in my account on Aug. I made a mobile deposit on a Saturday, KeyBank place a hold and the funds will be available August 3rd. Moving forward check deposit clearance time is 1-2 days. The rep assured me its a one time occurrence. Any check deposit over $5,000 the bank place a week time hold. Even it was an error on the bank's end, as a financial institution isn't it your fiduciary responsibility to notify the customers.Īs I informed by one of the banking professionals the due to the fact that its a new account. But yet there was a $33 overdraft charge. Is this the standard of banking now?īe advised check your account activity frequently, at no point was my account in the negative. The check that been processed and cleared, but miraculously found its way to a random check with the perfect placement to pass through as another check. banking professional's theory how does that work? See the legit check has already pass the machine cleared done. Maybe the checks got jammed together from the machine. How did this happen? Instead of taking accountability, his response was quite ridiculous. When the rep finally realize that the check doesn't look right. As he was looking on his screen at the both checks, this banking professional didn't see any problems. I asked for an explanation how could this possibly happen. When I was finally able to get someone on the phone, in fact he was the rep that set up our business accounts. Glad I have a habit of checking my accounts frequent otherwise this might've went undetected. Yet KeyBank without question cleared the fraudulent check in the amount of $916.03 without my consent or knowledge. The arrangement of the check is overwhelmingly altered. Two checks stacked together with almost perfect placement, concealing the other company's check's routing number and account number. With what was expose in the background is the name of the company and phone number, date, dollar amount. The same check was placed over another check from a different company. Followed by the check that just cleared, comes the same check number as the previous check that was cleared. On Augone of my worker deposited his paycheck, the funding was taken out of my account. Especially a business account, KeyBank's security controls against fraudulent activities is entirely absent. ![]() very horrable bank dont know who would want to have that bank years ago i had the same problem would not cash a check for me and i left the bank but only came back beause i moved closer to the bank, i am switching to bank across the street with way better customer serviceĭo think twice before opening an account with KeyBank. The key bank branch on eastman parkway in gresham refused to cash a best buy credit card cti credit card check for 300 dollars that was in my name, i had over 1,000 dollars in the bank i have been with key bank over 10 years, i was not over drawn, the branch teller was rude she said i cant, then the bank manager goes over to the teller he was very rude and tells me she wont cash the check only deposit it, then i said well i wont cash the check i will be switching banks closing out my checking account stopping my direct deposit closing out key bank credit cards, then the bank manager rudly tells me that i cant talk to them that way, i said iam done with key bank ,its my money i can go any where i like.
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